Services

In case the Policyholder has any query or complaint/grievance, he/she may approach the Company’s servicing branch.

If the Policyholder is not satisfied with the decision of the above office, or has not received any response within 10 days, he/she may address the grievance to:-

Head Client Relationship
SBI Life Insurance Company Limited
Central Processing Centre
Kapas Bhawan, Sector – 10,
CBD Belapur, Navi Mumbai – 400614.
Telephone No: 022-6645 6241
Email Id: info@sbilife.co.in

Grievance Redressal Policy

In case the Policyholder is not satisfied with the decision/resolution of the Company, he/she may approach the Insurance Ombudsman if such grievance pertains to:
 

Insurance claim that has been rejected or dispute of a claim on legal construction of the Policy
 

Ombudsman
The Central Government has established an office of the Insurance Ombudsman for redressal of grievance or complaint with respect to Life Insurance Policies.

The complaint to the Ombudsman should be made in writing, duly signed by the complainant or by his legal heirs, with full details of the complaint and the contact information of complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made only if -
 

The grievance has been rejected by the Grievance Redressal Machinery of the Company
 

The complaint was made within a period of one year from the date of rejection by the Company
 

If the complaint is not simultaneously under any litigation.